Business model

Our business model describes how we create and preserve long-term sustainable value, and minimise value erosion, for all our stakeholders – through the effective and balanced use of our capitals – while keeping the customer at the centre of everything we do. Our business model is underpinned by strong corporate and social governance, with our unique and enduring values at its core. The Group's successful navigation of the Covid-19 pandemic and its rapid recovery from the devastating civil unrest in July 2021 is testament to the strength and resilience of its business model. The Group, through extraordinary teamwork, decisive and responsible action, and an unwavering commitment to the principles and objectives of its Ekuseni long-term plan, has preserved the stakeholder value under its care.