Open and honest feedback from our stakeholders is critical to informing our
thinking and strategic focus. We engage constantly with a wide range of
stakeholders and as the marketplace becomes more complex and
competitive this will become even more important. Engagement with the
relevant stakeholders is an expectation across all our departments and is
not the preserve of a single director or division. We are increasingly using
social media and web-based platforms to encourage real-time interaction
and will enhance our engagement activities using our Smart Shopper card.
The diagram below provides an indication of the stakeholder spectrum
and indicates a few key engagements. Further detail on our stakeholder
engagement activities may be found in the Pick n Pay Sustainability Report
available on our website at www.picknpay.co.za.
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