Annual Report




Our six capitals

Our ability to create long-term sustainable value for stakeholders depends on the use of various capitals within our business. The International Integrated Reporting <IR> Framework supports integrated financial reporting, and, in particular, the reporting of the Group's business model across these six forms of capital. Refer to "Our business model" on pages 20 to 21 for more information.




Social and relationship



Our key stakeholders

The Group is committed to open and constructive engagement with all our stakeholders. Our business model and strategy are designed to consider and address the issues and concerns most relevant to our key stakeholders. Refer to the "Engaging with our stakeholders" section on pages 38 to 41 for more information.







Our business acceleration pillars

The second stage of our strategic long-term plan is organised around seven business acceleration pillars. These pillars represent the material growth opportunities that can materially affect our ability to create value over the short, medium and long term. Refer to our "Strategic focus" section on pages 44 to 51 for more information.

Better for customers

A flexible and winning estate

Efficient and effective operations

Every product, every day

A winning team

a national brand

Rest of Africa – a second engine of growth


To mark World Oceans Day on
8 June 2018 and the impact that
plastic has on the oceans,
Pick n Pay announced a set of
focused initiatives to reduce
plastic waste. This follows a
commitment made by Chairman,
Gareth Ackerman, in April this year
to put programmes in place to
reduce the use of plastic in our
business that is not recycled
or recyclable.

Everyone has an important part to play in reducing plastic waste. Pick n Pay wants to make it possible for our customers to help in this effort, and we are giving them more choices in our stores to do just that.

Pick n Pay will initially target five areas in the short term, with an even wider set of targets and commitments that will follow.

  • 100% recyclable plastic bags introduced

    Pick n Pay will start introducing 100% recyclable plastic bags, manufactured from recycled plastic and with no added calcium, in their stores from August 2018.

  • Plastic straws to be phased out

    Plastic straws will no longer be provided at checkouts in any of its stores. These will be replaced with paper straws which will only be available at the cold drink kiosks.

  • Alternatives to everyday plastic disposable items

    Pick n Pay own-brand cotton buds will be introduced where the plastic inners will be replaced with paper. A bamboo toothbrush will be included in the toiletries range to provide customers with wider choice.

  • Reduced plastic packaging impacts

    Pick n Pay has introduced recycled material in a range of its own-brand products. Containers of dishwashing liquids and all purpose cleaners now include a minimum of 25% recycled material, while carbonated soft drink bottles include a minimum of 20% recycled material. The plastic punnets used in the packaging of our fresh fruit and vegetables contain a minimum of 25% recycled material and the use thereof will be rolled out to more categories.

  • Free plastic collection from our stores and our online customer homes

    Pick n Pay has had in-store recycling bins for plastic waste available at all our stores for several years. The online team will now increase customers' ability to recycle by offering free plastic collection from online customers' homes.