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Group overview
Engaging with our stakeholders
The Pick n Pay mission statement and values form the foundation of the Group’s approach to, and engagement with, its stakeholders. This is further underpinned by our Board’s commitment to King III, which subscribes to a stakeholder-inclusive approach to corporate governance. Stakeholder engagement provides a platform for Pick n Pay to take into account the concerns and objectives of the Group’s stakeholders in our decision-making and strategy development towards a sustainable future for the business.
Our key stakeholders have been identified through ongoing engagement with various individuals, groups and organisations and are defined as those parties that have a direct stake in our business because they can affect or be affected by our activities, objectives and policies.
We are committed to communicating accurate and relevant information to all our stakeholders and welcome open dialogue with all parties with whom we do business. We are continuously expanding our stakeholder interactions to improve and encourage the diversity of engagement.
Pick n Pay engages most actively with the stakeholders below, but also acknowledges a range of other stakeholders and interested parties, which include for example the media, government and unions. We engage with these parties when any material issue arises that affects the sustainability of the business and needs to be communicated or addressed on a wider basis.
| Customers |
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| Our vision |
Our engagement |
Key issues |
- Be the retailer of choice for all South Africans
- Provide a wide range of products of outstanding quality and price and great service
- Commitment to ethical and informative marketing practices
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- A Customer Director appointed on the Board
- Personal meetings
- Customer surveys, consumer forums and online customer panels
- Our website and social media
(269 423 Facebook and 17 331 Twitter followers as well as 30 Pinterest boards)
- Marketing campaigns
- Smartshopper programme
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- Product quality and food safety
- Affordability
- Health, social responsibility and ethical issues
- Opportunities for active engagement, such as buying sustainable seafood and using in-store recycling
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| Community |
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| Our vision |
Our engagement |
Key issues |
- Benefit from our ongoing investment in social economic development
- Provide skills development, education, small enterprise support, community gardens and various other projects
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- Forums such as township co-operatives, community affiliations, university partnerships, the Pick n Pay Schools Club
- Social responsibility programmes of the individual stores and the Ackerman Pick n Pay Foundation
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- Product quality and food safety
- Affordability
- Health, social responsibility and ethical issues
- Opportunities for active engagement, such as buying sustainable seafood and using in-store recycling
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| Employees |
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| Our vision |
Our engagement |
Key issues |
- Working for the most sought after employer in the retail industry
- Access to recognition, opportunities, good working conditions and competitive remuneration
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- Management updates
- Employee surveys
- Monthly publications
- In-house television and radio, employee conferences
- Skills development and training
- Ongoing union interaction
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- Training, career development and wellness programmes (including HIV)
- Recognition, remuneration and rewards
- Business performance
- Our sustainability goals and performance
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| Associates |
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| Our vision |
Our engagement |
Key issues |
- Support our associates in operations and expansion of their businesses
- Provide the best shopping experience for our customers
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- Co-operative operational structures assist with operational and strategic decisions
- Use logistical infrastructure to assist with efficient and cost-effective business management
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- Transformation and enterprise development
- Opportunities for cost reductions
- Infrastructure and logistical support
- Research and development support
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