Investor Relations
Welcome to the Pick n Pay Group
Investor Relations
Welcome to the Pick n Pay Group
The Group is a retail business in the fast-moving consumer goods industry – operating over 2 279 stores across multiple formats in eight countries across Africa. We provide our customers with a tailored range of high-quality food, grocery, clothing, liquor and general merchandise products at competitive prices. With our rich 57–year history, we benefit from strong brand loyalty and broad socio–economic appeal within the regions we serve.
We serve
With our hearts, we create a great a place to be
With our minds, we create an excellent place to shop
Economic
R112.3 billion turnover
128 new stores
R3.8 billion capital investment
Launched a two-step Recapitalisation Plan
Enviromental
First retailer in Africa to make sustainable seafood commitments
Founding member of the Consumer Goods Council Voluntary Food Waste Agreement
First South African retailer to sign up to 1 o 10x20x30 Food Waste Initiative
Net zero carbon footprint 2050 target
Social
90 000 people across our company-owned and franchise operations
400 000 jobs sustained through the reach of our value chain
Alleviating hunger through Feed the Nation
Supporting 3 280 schools through our Pick n Pay School Club
Governance
Member of the international Consumer Goods Forum and the Consumer Goods Council of South Africa
Secondary listing on A2X to promote development of the investor market in South Africa
Important Board and control changes to strengthen Board independence and advance the rights of all shareholders
Pick n Pay is one of South Africa’s most iconic and inclusive brands. As a much-loved shopping destination, Pick n Pay has moved hand-in-hand with the changing needs and aspirations of its customers for 57 years.
The Group is well-positioned to serve the needs of customers across all socio-economic backgrounds. With greater operating flexibility, efficiency and cost‑effectiveness, the Group operates successfully in a broad range of locations.
| Footprint at 25 February 2024 | |||||
| Pick n Pay | Boxer | TM | |||
| Owned | Franchise | Owned | Associate | Total | |
| Formats: | |||||
| Hypermarkets | 21 | – | – | – | 21 |
| Supermarkets | 325 | 473* | 296 | 61 | 1 155 |
| Clothing | 366 | 19 | – | – | 385 |
| Liquor | 295 | 230 | 150 | 12 | 687 |
| Build | – | – | 31 | – | 31 |
| 1 007 | 722 | 477 | 73 | 2 279 | |
| Country: | |||||
| South Africa | 982 | 640 | 468 | – | 2 090 |
| Zimbabwe | – | – | – | 73 | 73 |
| Namibia | – | 36 | – | – | 36 |
| eSwatini | – | 23 | 9 | 32 | |
| Zambia | 23 | – | – | – | 23 |
| Botswana | – | 19 | – | – | 19 |
| Lesotho | – | 4 | – | – | 4 |
| Nigeria | 2 | – | – | – | 2 |
| 1 007 | 722 | 477 | 73 | 2 279 | |
* Including 269 Supermarkets, 195 Express stores and 9 Market stores.
Pick n Pay is a multi-format and multi-channel retailer, operating on an owned and franchise basis.
Our Pick n Pay supermarkets serve customers in middle- to higher-income communities, with an expanded range of 18 000 products that delivers on innovation, quality, freshness and convenience – including through experiential meat, produce, and bakery lines. Our Pick n Pay supermarkets are being modernised to ensure customers get the best quality at great value, and an improved in-store experience.
Qualisave provides Pick n Pay with a value format.
QualiSave supermarkets serve customers in lower to middle-income communities, with a tailored range of 8 000 essential food and grocery products that delivers on low prices, great quality and deeper value on the products that matter most. The stores are modern and vibrant and provide a market feel for those looking for great service and reliable value.
Boxer supermarkets, established in 1977 and acquired by Pick n Pay in 2002, is the premier limited-range soft discounter in South Africa. Boxer serves middle- to lower-income urban, peri-urban, and rural communities in South Africa and Eswatini.
The stores are strategically located near public transportation hubs and boast a market-style atmosphere. The brand is predominantly rooted in KwaZulu-Natal and the Eastern Cape, and plans to open 200 new stores between FY22 and FY26. This expansion underscores the brand’s commitment to meeting the needs of under-served communities through its focused product range, competitive pricing, and community-integrated employees. Refer to here for further information.
Pick n Pay asap!
Pick n Pay Groceries on Mr D
Customer demand for only online grocery shopping continues to grow and Pick n Pay is benefiting from both growth in sales to existing customers and new customer segments. Pick n Pay asap! is one of the most utilised grocery apps in South Africa, with over 4 million downloads. Pick n Pay Groceries on Mr D has been rolled out nationwide, allowing customers to shop both restaurant takeaways and groceries in one place. The Mr D platform now makes up a large part of our on-demand business, ensuring we are available to more customers in more relevant ways.
Customers are at the heart of our business. Consumer sovereignty informs everything we do, from how we source and buy our products and the product range we offer, to how we design and run our stores to give customers great value and service. Putting the customer first means we always work hard to understand their diverse and changing needs and how we can serve them better.
Pick n Pay is one South African's most iconic and inclusive brands. As a much-loved shopping destination, Pick n Pay has moved hand‑in‑hand with the changing needs and aspirations of its customers for 57 years. The Pick n Pay brand continues to get closer to customers – with product ranges, promotions and customer engagement specifically tailored to meet the needs of the customers served.
Boxer has a rich 47-year history and has developed into Africa’s fastest growing discount supermarket chain, with strong market share gains over a number of years. Boxer is winning customers by providing unbeatable value on the products that are most important to customers in the lower-to-middle-income communities of South Africa, and by having a modern store estate, a tight and targeted product range, and a strong fresh meat and produce offer.
TM Supermarkets is one of the most loved and trusted supermarket brands in Zimbabwe. Trading alongside Pick n Pay, it has demonstrated exceptional resilience and momentum in a challenging hyper-inflationary environment.
South–Africa is a diverse and dynamic country, with a rapidly evolving customer. The retail market is highly competitive and constantly adapting to changing customer trends. The local formal food and grocery market is on a growth trajectory, notwithstanding the current challenges from load-shedding, and the Group has opportunity for growth, specifically in the less affluent part of the market.
The Group has a broad store estate – with 2 279 stores catering to all demographics and customer segments. The combination of our brands and formats is formidable, providing proximity to many customers and growing communities.
In addition to our company-owned stores, our community of Pick n Pay franchisees is a true strength for the Group – highly skilled, committed, and community-centred.
The Group has built successful growth engines alongside its core Pick n Pay food and grocery offer, which have all delivered strong growth for the Group over recent years. These include Boxer, Clothing and Online – and a strong digital platform from which to accelerate growth and innovation.
The Group is ably supported by outstanding information technology infrastructure – including an end-to-end SAP system that enables automated and centralised processing, and the forecast and replenishment of inventory.
Our point-of-sale technology enables an advanced suite of value-added services, including money transfers and banking transactions, and supports our Smart Shopper loyalty programme, including the redemption of personalised discount vouchers directly through the programme's digital app.