engaging with our stakeholders

Our ability to create long-term sustainable value depends on open, meaningful and constructive relationships with all our stakeholders.

Stakeholders are those parties who can affect or be affected by our activities, objectives and policies. The Group identifies its key stakeholders through ongoing engagement with individuals, groups and organisations. Engagement enables us to identify and act upon the issues that affect our business, improves our understanding of stakeholders’ expectations, aspirations and interests, and strengthens the transparency and accountability through which we have established valued relationships.

The Group’s stakeholder universe includes customers, suppliers, shareholders, franchisees, employees, regulating authorities, media, various levels of government and community groups. We are committed to balancing their interests in a responsible and respectful manner. Here we detail our engagement with our key stakeholders, focusing on those groups that have either a significant interest in the operations of the Group or have significant influence over the way we do business.