store formats
Pick n Pay stores
Pick n Pay is a multi-format, omni-channel retailer with a strong and diverse portfolio of stores. Pick n Pay is an inclusive brand, not aimed at serving a single customer demographic but focused on being the retailer for all, from the most affluent sections of society to those who are less fortunate and for whom price is of the utmost importance. The middle-income South African consumer, however, makes up the largest portion of our customer base.
Pick n Pay operates on both an owned and franchise basis, providing a wide range of products and services, and includes an online offering.
There are 1 000 Pick n Pay stores, 510 company-owned and 490 franchise, across South Africa, Botswana, Lesotho, Namibia, Swaziland and Zambia. In addition, our associate TM Supermarkets in Zimbabwe trades eight supermarkets under the Pick n Pay banner in that country.
Pick n Pay Supermarkets
Supermarkets offer a wide range of groceries as well as a targeted range of clothing and general merchandise. Customers can get everything they need from a quick daily “top-up” to a larger weekly or monthly bulk shop. Fresh produce and butchery offerings are complemented by an in-store bakery, deli and hot food counter. Pick n Pay supermarkets serve a range of communities, from lower and middle-income families to the most affluent households. Some stores focus on basic necessities and local produce while others boast specialty service counters, wine rooms, flower markets and sushi bars. Pick n Pay supermarkets, trading under the Pick n Pay, Family, Daily, Mini Market and Local banners, provide easily accessible locations and parking.
Pick n Pay opened 31 new supermarkets during the year and closed four under-performing stores, with a number of conversions between company-owned and franchise stores. The total number of supermarkets stood at 511 at year-end, including the eight Pick n Pay supermarkets operated by our associate in Zimbabwe.
Pick n Pay Online
Our internet shopping platform www.picknpayonline.co.za is a small but growing part of the Pick n Pay business.
The division is winning customers by offering online convenience, good availability and delivery in one-hour time slots. The online offer in the Western Cape has been expanded through the establishment of a dedicated online picking warehouse at our refurbished Brackenfell Hypermarket.
Pick n Pay Liquor
Our liquor stores are situated close to our supermarkets but with separate entrances. These stores provide customers with the added convenience of purchasing liquor while doing their grocery shop. Our liquor stores help customers to cater for parties and functions by providing a full delivery service.
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Pick n Pay opened 40 new liquor stores over the year and closed two. At year-end there were 332 Pick n Pay Liquor stores across southern Africa. |
Pick n Pay Hypermarkets
Pick n Pay’s largest format store, providing customers with an expanded range of groceries, clothing and general merchandise.
A hypermarket is a “one-stop-shop” offering fresh produce, a butchery, deli, bakery and hot food counter, plus specialist categories not always available in a supermarket such as appliances, kitchenware, home improvement, garden and pool accessories, toys and an expanded health and beauty range. These retail sites are large, catering for destination shoppers, with wide aisles and ample parking. Prices are very competitive with a leaning towards multi-pack and bulk-buy items and increased targeted promotional activity.
A current focus of the Group is the modernising of our hypermarket format and refreshing its offer. We have 20 Hypermarkets and a unique plan for each one. Four of our 20 Hypermarkets have recently undergone, or are currently undergoing, refurbishment.
Pick n Pay Clothing
Pick n Pay Clothing provides the whole family with quality, fashionable clothing and footwear at exceptional prices. Our offer is broad, from baby and children’s wear to men’s’ and ladies’ fashion and includes casual wear, sleep wear, active wear and formal attire. The private label, Real, is complemented by our exclusive rights to the international brands, Cherokee and Maui & Sons. Our standalone clothing stores provide the same quality and value for money as our hypermarkets and supermarkets, but with an extended range.
Our focus now is to prioritise new standalone clothing stores while also allocating more space to clothing in our supermarkets and hypermarkets.
We opened 18 new clothing stores during the year, and closed two, bringing the number of outlets under the Pick n Pay Clothing format to 118.
Pick n Pay Express
Pick n Pay’s partnership with BP, one of the world’s leading international oil and gas companies, provides small 24-hour franchised Pick n Pay Express convenience stores on BP service station forecourts in South Africa.
This is our smallest format store, offering a targeted convenience range that satisfies an immediate “top-up” shop or a quick meal solution.
The range is limited and is mainly focused on daily needs. Value-added services offered include ATMs, lottery, airtime and electricity purchases. These sites are located in high traffic flow areas including high-density residential areas and public transport intersections.
Pick n Pay opened 25 Express stores during the year, bringing the total to 46.
Pick n Pay Pharmacy
Pick n Pay operates
26 pharmacies in-store, with three standalone pharmacies.
We are committed to giving our customers convenient and affordable healthcare, providing a wide range of vitamins, supplements, sports nutrition, self-medication, medical services, clinics and dispensaries.
Boxer stores
Our Boxer stores provide a “one-stop-shop” for middle to lower-income shoppers in South Africa and Swaziland. Boxer offers quality products and services at very affordable prices. Stores offer essential daily commodities such as maize meal, rice, samp, sugar, oil and beans, perishables, health and beauty, general merchandise and bulk-buy offers. The stores also offer fruit and vegetables, butcheries, bakeries and deli sections providing a choice of prepared convenience meals.
There are no franchise stores under this brand. While Boxer has reach across eight provinces in South Africa (with no stores in the Western Cape), its geographical heartland is KwaZulu-Natal and the Eastern Cape. Boxer will continue to grow and expand in areas where the Group knows it can serve the needs of communities through its wide product range, affordable prices and community-rooted staff. There are 189 company-owned stores across its Boxer, Punch, Build and Liquor formats, five of which are in Swaziland.
Boxer Build stocks a diversified range of building and hardware supplies satisfying home owners and builders’ DIY and home improvement needs at the most competitive prices. Boxer Build stores offer savings cards and access to short-term credit facilities. Delivery of purchases is also arranged at store level.
Boxer added two new Build stores during the year, bringing to 21 the number of stores in operation.
Boxer Superstores are full-service supermarkets offering a wide range of groceries. The fresh produce offering is complemented by an in-store butchery, bakery and hot foods counter. The target markets are middle to lower-income urban, peri-urban and rural communities of South Africa and Swaziland. All stores are located close to public transportation hubs and have a welcoming market-style atmosphere.
Boxer opened five new Superstores during the year and closed four non-performing stores while taking over and converting one Pick n Pay franchise store to Boxer. By year-end there were 125 Superstores.
Boxer Liquors are situated close to Boxer supermarkets but with separate entrances. These liquor stores provide customers with the added convenience of purchasing liquor at the same time as doing their grocery shopping.
Boxer opened one liquor store during the year bringing the total to 22.
Boxer Punch is a smaller-sized supermarket located in compact sites that have considerable customer foot traffic. The store has a lower-cost operating model, enabling the business to further reduce the selling prices of products. Boxer Punch stores offer a relatively narrow range of convenience products including basic commodities, pre-packed frozen and fresh meat, and a limited range of breads and confectionery.
Boxer opened six new Boxer Punch stores during the year and closed one under-performing store, bringing the total number of outlets to 21.
TM Supermarkets
The Group has a 49% investment in its associate TM Supermarkets in Zimbabwe. The supermarket chain comprises a branch network of 53 stores country-wide, including eight Pick n Pay branded stores.
TM Supermarkets, since its inception in 1978 has become one of the most trusted retail brands in Zimbabwe. With its pay off line “Real Value always” customers are offered a wide range of groceries and perishables, with a limited range of general merchandise and a fresh offering which caters specifically for the communities they serve at competitive prices. With its reach, TM Supermarkets draws its customers from all communities and income groups across Zimbabwe, while store formats range from convenient small supermarkets to larger supermarkets.